Simple. Honest.

Those work great for blast emails — newsletters, promo announcements, the same message to your whole list. They're designed for that.

Restock Notify is designed for the opposite move: one personal note to the right customer at the right moment. Restock alerts when a product comes back, winback notes to lapsed regulars, seasonal nudges to people who shopped that holiday last year. The system surfaces who, drafts what, and lets you send it from your own email with one click. That's not what blast tools are built for — and trying to make Klaviyo do it ends up taking hours per week.

You can start with a CSV import. Any spreadsheet with at least name and email gets you up and running. We handle duplicates, normalize phone numbers, score tiers from purchase history if you have it.

We're adding more direct integrations over time (Square POS is next). If your platform isn't supported yet, the CSV path is fully production-grade — it's how most pre-Shopify shops use the product.

Yes. Cancel from Account → Billing. You keep access through the end of the current paid period; we don't pro-rate refunds. After the period ends your shop drops to a read-only account — your data stays put, alerts pause, and you can re-upgrade later without re-importing anything.

No long-term contracts on Counter or Whole Shop. Multi-location customers sign a one-year agreement that includes the dedicated CSM and SLA terms.

If by the end of month three the product hasn't paid for itself in recovered customer revenue, every dollar back. No interrogation, no exit survey. We measure "paid for itself" using the Alert Revenue · 30d tile on your dashboard — the dollars we can attribute back to alerts you sent. If that number is less than what you paid us over the three months, we refund the difference.

This guarantee applies to Counter, Founding Customer, and Whole Shop tiers; multi-location agreements have their own SLA-based terms.

About ten minutes for the basic flow. Connect Shopify or Squarespace (or import a CSV), mark one product as restocked, review the auto-drafted alert, send. That's the minimum viable first send.

Most shops then spend their first hour exploring the lapsed-customer winback page, setting up their reorder points, and writing one custom drip sequence. After that the system runs in the background — you spend ~15 minutes a day reviewing drafts and clicking send.

You own it. 100%. Your customer data, your sales history, your messages — all yours. We're the keeper, not the owner.

We never sell data to advertising networks. We never use it to target your customers with anything not authorized by you. If you ever leave, you can export everything from Account → Data export — a complete ZIP with CSVs and JSON of every record we hold. Deletion requests are honored within 30 days.

Full details in the Privacy Policy and Terms of Service.