Beta support — how to reach us and what to expect

Restock Notify is in a hand-picked private beta. Support during the beta is direct and personal — you're talking to the person who builds it — but it's best-effort, not a 24/7 desk. Here's exactly what to expect.

How to reach us

Email is the channel. Use the support address on your beta agreement (or reply to any onboarding email). Include your shop name and, if something broke, what you were doing when it happened — a screenshot helps a lot.

Response expectations

• Best-effort, not an SLA. During the beta there is no guaranteed response time. In practice we aim to acknowledge within one business day.
• Something's-down issues come first. If the app is unreachable or a send is failing, flag it as urgent in the subject line and we prioritize it.
• Feature requests are welcome — the beta is partly to hear them — but they queue behind stability and correctness.

Keep your own records during the beta

This is pre-release software. Keep your own independent copy of anything critical (your customer list, your inventory counts) and don't rely on Restock Notify as your only system of record yet. The Account → Data export button gives you a full copy any time.

If we need to pause or wind down the beta

We'll give you notice, your data stays exportable, and you can pull a full copy before anything is turned off. The details are in your beta agreement.